World of Tanks: Mercenaries PS4
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Fifth Anniversary Giveaway FAQ

Dear commanders,

Please find the FAQ to assist you with any questions or issues you may have

I entered on mobile and couldn’t enter my delivery details, can I enter again later?

Yes, you can enter later! If you didn't complete the form yet it will allow you to update it, but once you complete and submit the form the link cannot be used again.

How long does it take to receive the email?

It takes approximately 3 minutes for an email to be sent. Make sure you're welcoming World of Tanks: Mercenaries emails through your spam filters' settings! If you do not see any email please contact Player Support with the following:

  • The issue you are facing in detail
  • The email they provided when they signed up

I receive an error that says ‘invalid email address’. Why?

You need to use the email address that is associated with World of Tanks: Mercenaries on PlayStation 4, Xbox One, or Xbox 360. should this continue please Player Support with the following:

  • The issue you are facing in detail
  • The email they provided when they signed up

Can I create another email address specifically to enter the giveaway?

Any email address that you use must be linked to World of Tanks: Mercenaries.

What happens if I receive an alert telling me that my voucher has already been claimed?

Please get in touch with Player Support and provide them the following:

  • The issue they are facing in detail
  • The email they provided when they signed up
  • The URL for the link you were provided

If I begin the game and have to close my page, can I re-enter?

Sadly not. Once the pathway has been opened, this counts as a redemption of your voucher code. If you're a winner, you will be able to access the link to provide your delivery details.

I’m receiving an alert stating that the voucher code has already been redeemed.

If you close the browser and attempt to play again, you will see the message: 'this code has already been used'.

Can countries outside of the USA, UK, France, and Germany win a prize?

Yes, the prizes can be won by anyone. However, the grand prize can only be won by players in these countries.

Your player support team